Customer Service

Shipping information

All Yorkville Candles are handpoured to order and will ship out within 5 days of payment via USPS.

Methods of payment

We accept Visa, Mastercard and American Express. You can also make payment via Credit Card, Account Balance, or Echeck through PayPal.

Returns

Contact us via e-mail prior to returning product and within seven days of receiving product. Repack items securely, as we cannot issue a refund for items damaged during transit back to us. Please include your name, phone, order number and reason for return.

Ship returns to:
Yorkville Candle Co.
Gracie Station
P.O. Box 1022
New York, NY 10028